The first thing I want to say is… YES, I agree, shipping costs suck! We all wish everything shipped for free, but as a small business, I unfortunately, can’t afford to keep my prices low and cover shipping. I assure you that I keep my prices lower than the MSRP to provide quality items at affordable prices, but in the end, shipping still costs money. With that said, I will always provided the best shipping rate while absorbing part of the costs.
Flat Rate Shipping
– Orders under $50: $10 flat shipping fee
– Orders between $50-$125: $15 flat shipping fee
– Orders over $125: $20 flat shipping fee
All orders are processed within 1-2 business days after receiving your confirmation email. Orders placed on weekends or holidays will be processed on the following business day. You will receive an email notification from Boho Chic once your order has shipped, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at bohochic@rogers.com with your name and order number so we can look into this for you.
If for any reason your item is not deliverable and is returned to Boho Chic, you will be issued a refund for the purchase price of the items only, shipping charges will not be refunded. Refunds will be processed as soon as the item arrives back at Boho Chic.
Custom items may take up to 2 weeks to ship.
Free local delivery is available within Brantford. All deliveries will be placed in your mailbox, between your doors or can be placed in a specified area. If you have any special instructions please contact Boho Chic directly at bohochic@rogers.com to make sure we have received your request. You will receive a text message at the phone number you provided during checkout to notify you that your item has been delivered.
You can also skip the shipping fees with free curbside pickup if you are in the Brantford area. After placing your order and selecting “Local Pickup” at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will contact you to work out a day and time that works for you.
By completing a purchase with us you are agreeing to our full shipping and deliveries policy.
As a small business owner, my first priority will always be to make sure you feel great after your purchase. With that said, if for some reason you’re not over the moon when you receive your items, we can definitely work together to make things right. I have a couple options available, please don’t hesitate to contact me so we can decide which route would work best…
If you love what you purchased but need a different size or color, I am more than happy to exchange your item within 7 days of receipt. In the event that shipping costs were incurred, I’m very sorry but unfortunately, I cannot absorb this, therefore you will be responsible for the return shipping and any additional costs incurred for the new item.
If you just aren’t feeling the item, you can ship it back to me within 7 days of receipt, as soon as I receive it, I will most definitely refund your money, minus shipping costs of course. Be sure to always keep your delivery information in case we need to verify dates 😉
If by chance you received a defective item, which would totally be my fault for being human and missing it during inspection, I will make things right on my dime.
Please, please, please, always leave the tags on until you know you are in love with the item, as this is a requirement for returns and exchanges. I mean this part is a given but apparently, I’m required to state this…any returned or exchanged items must be unworn, unwashed and free of stains (makeup, deodorant or otherwise). That would be weird if someone returned an item like that, right?!
Again, I want to make sure everyone loves their items as much as I do, so just email me with any concerns, and we will work through it 😊
